Deanne Wentworth Wigs
 

Fine Hair Designs
Deanne Wentworth
65 Gray Street
Broughty Ferry
Dundee, DD5 2BP
Tel: 01382 762976

 
Deanne Wentworth Wigs

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Deanne Wentworth Wigs and Hairpieces arrow Delivery & Exchanges

Delivery & Exchanges

Delivery can be to any address as long the address at which your payment card is registered is also present on your order.

All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure that you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Deanne Wentworth will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure that your order is transported in the best possible way.

Whilst every reasonable effort will be made to keep to any delivery date, time of delivery shall not be of the essence and Deanne Wentworth shall not be liable for losses, costs, damages or expenses incurred by the customer, or any other person or company, arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer on delivery of such goods to the customer.

Postage

You will only pay one delivery charge per order, which will depend on the contents of your order and the delivery service chosen. There are standard delivery charges which will be applied automatically to your order.
If your order is temporarily out of stock, you will be informed by email. This allows you to choose a different shade or style, to wait for the original shade or style to arrive, or to cancel your order.
An estimated delivery date will be given. If you have a multiple order please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for special postage prices. Delivery of orders from outside the UK delivery can vary from 5 days.

Force Majeure
Deanne Wentworth shall have no liability to you for any failure to deliver goods that you have ordered, or for any delay in delivery, or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns and Refunds

If you need to return a product purchased from  Deanne Wentworth then "Under the Distance Selling Regulations you have seven (7) working days from the day following receipt of the goods in which to cancel this order. Cancellation may be made by telephone or email". You will have received your right to cancel by automated email. The returned goods must be in a resaleable state and any goods or accessories that accompany the returned product must also come back to us.

Due to the personal nature of the wigs and hairpieces and for hygiene reasons we are unable to exchange or refund payment on wigs or hairpieces that have been worn, cut, brushed or restyled. The goods should also be returned with their original box(es), packing and accessories, with the HANG TAG(S) attached and not cut. We ask that you take reasonable care of your wig/hairpiece in not exposing the wig/hairpiece in a room where people smoke and that the wig/hairpiece does not come into contact with food smells, perfume or other odours. If you return sprays, shampoos or other wig care products these must be unused. We do not accept returns from outside the European Union. You, the customer, will be responsible for paying for the returned goods. We recommend that you obtain a receipt of postage by the Royal Mail or Recorded Delivery.

In line with the Distance Selling Regulations, all returns must be completed in seven (7) days from receipt of your purchase. We reserve the right to refuse to accept exchanges and to make refunds after this time. Please contact us by email or telephone upon receipt of your wig/hairpiece if you require an exchange or refund. You must inform us if you are returning an order. All goods are inspected prior to dispatch and must be returned in the same new condition as received by you and must be complete with hang tags, hair nets and all packaging. If the return is due to missing or faulty parts then we will offer a full refund or replacement provided that we are aware of this within two (2) working days of the delivery to you.

Any refund, which is due to a fault or other defect, will include a refund of the delivery charge

Please allow about three (3) to four (4) working days from a receipt of a return for us to process a refund. Once your refund is processed you will receive an email message confirming this. The message will be sent to the same mail address where your order confirmation was sent.

After receiving the return confirmation email, please allow a further five (5) to ten (10) working days for the refund to be credited to your account. This time scale is dictated by your bank or card issuer and is outside our control.

Your refund will be credited to the same card with which you made your original purchase. If this is not possible for any reason, for example if the card has been declined or has expired, we will call you for your new card details.

This returns and refunds policy does not affect your legal rights.

Cancellation of Orders 

You may cancel your order before shipping with no cost penalty being incurred and with full credit to your account being made if payment has already been made out of it. You can cancel an order by emailing us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by telephoning us on 01382 731744 or 07962 236431

 

Fine Hair Designs, Deanne Wentworth, 65 Gray Street, Broughty Ferry, Dundee, DD5 2BP, Tel: 01382 762976

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deanne wentworth wigs and hairpiece specialist
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Deanne Wentworth